Return and Refund Policy

Return and Refund Policy

The following document is in your benefit, while you are accessing the site and its services provided to you, please keep in mind the Terms and Conditions.

By subscribing to or using any of our services, you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. You may choose to not subscribe to or use our services to be not bound by the Terms.

Your use of the Website, Services, and Tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the website, including the applicable policies which are incorporated herein by way of reference. If you transact on the website, you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website, You shall be contracting with Desiadda and these terms and conditions including the policies constitute your binding obligations, with Desiadda.

 By impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Desiadda’s Privacy Policy.

 For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a member of the website by providing Registration Data while registering on the website as Registered User using the computer systems. The terms “we”, “us”, “our” shall mean Desiadda.

 When you use any of the services provided by us through the website, including but not limited to, (e.g. Customer Reviews), you will be subjected to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates/changes. Your continued use of the website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.

  • Orders

When you make an order, you are making an offer to purchase, and such an offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient?s name and shipping address. You agree that, if Desiadda cancels all or a part of your order, your sole and exclusive remedy is either that:

(a) Desiadda will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or

(b) Desiadda will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, Desiadda accepts Visa, Master Card, Maestro, and Debit Card. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway/RazorPay on the Desiadda website are subject to specific terms and conditions of such third party payment gateways.

  • Cancellation

We reserve the right to cancel the order for any reason. Like under any foreseen circumstances that may come in the way of your order that may be limitations on quantity available for purchase, error in product(s) or pricing information, or limitations of our credit department. If your order is cancelled after your credit card has been charged, the amount will be credited to your account within 4-5 working days.

  • Refund Policy

No returns are allowed. However, in case a wrong or a defective product has been sent, please write to us at the earliest at or call us at +91 73382 38282.

Desiadda is not responsible for and does not refund for

  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • Product quality problems caused by improper handling of the product.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Desiadda, refund takes 7-10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which takes 7-10 working days.


Terms of Use

  •  Site Security

For security purposes, it is strictly prohibited to use the site illegally, like using data not anticipated for you. If you are trying to obstruct the services of any other user by means of putting a virus on Site, overloading, “spamming,” “mail bombing” or sending unwanted emails, disobedience of system or network security is against legal responsibility and major action will be taken by the authorities for obstructing the services. You cannot use any device, software or routine to hold up or attempt to interfere with the proper working of the Site or any activity being conducted on the Site.

  • Cookies

To personalise your shopping experience, we use cookies on this site. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.

  • Copyright and Trademark
  1. Desiadda reserves the rights in all text, programs, products, processes and other materials, which appear on the Site.
  2. All rights, including copyrights, on the site are owned and licensed to Desiadda. Any use of the site or its content without our authorisation, including copying or storing it, for your own personal use or for non-commercial use is prohibited.
  3. You cannot modify anything on the site for any purpose.
  4. Name and logo of and all related products and service names, design marks and slogans are the trademarks/service marks of Desiadda.
  5. No trademark or service mark license is granted in connection with the materials contained on the Site.
  6. We are not responsible for the content of any third party site and do not make any depiction regarding the content or precision of material on such site.
  7. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of the Site are intended only for personal, non-commercial use.